4Relief Humanitarian Foundation
Complaints Policy
Official Communication Channels
General Inquiries
info@forrelief.orgComplaints & Feedback
complaints@forrelief.orgDonation Refunds
refunds@forrelief.orgPrivacy & Data
info@forrelief.orgReport Fraud
fraud@forrelief.orgLegal Affairs
info@forrelief.orgPartnerships
partners@forrelief.orgMedia
media@forrelief.orgTypes of Complaints
- Donations and financial transactions
- Data protection and privacy
- Digital service quality
- Transparency and donation management
- Conduct of staff or partners
- Fraud or misuse of the Foundation's name
Handling Process
- 1
Receipt
The complaint is registered and an acknowledgment sent within 48 business hours.
- 2
Review & Investigation
The specialist team reviews the complaint and gathers necessary information.
- 3
Response & Resolution
The complainant is informed of the review outcome within 10 business days.
- 4
Escalation
If unsatisfied, the complainant may request further review via info@forrelief.org
Our Commitments
- Treating all complaints with complete confidentiality
- Respecting all complainants without discrimination
- No fees for submitting or processing complaints
- No retaliatory actions against good-faith complainants